Policies Terms and Conditions

Privacy Policy

Privacy Policy Steel Mailbox Company


Steel  Mailbox Company LLC. use of personal information that you may submit to  Steel Mailbox Company LLC.through this Web site is governed by the  Steel Mailbox Company LLC.

Your privacy is important to us.  To better protect your privacy, we provide this notice explaining our  online information practices and the choices you can make about the way  your information is collected and used. This notice applies to all  information collected or submitted on the Steel Mailbox Company website.

·  The only personal information we collect is your name, street and email  address, telephone number, and credit card information (or if paying by  PayByCheck your checking account number).

· We  use the personal information collected from you to answer your questions  via phone or email, and to process orders. Such personal information as  we collect is not used for any other purpose and is not shared.

·  We never use or share the personally identifiable information provided  to us online in ways unrelated to the ones described above.

·  To prevent unauthorized access, maintain data accuracy, and ensure the  correct use of information, we have put into place appropriate physical,  electronic, and managerial procedures to safeguard and secure the  information we collect online.

· Protecting the  privacy of the very young is especially important. For that reason, we  never collect or maintain information at our website from those we  actually know are under the age of 13, and no part of our website is  structured to attract anyone under 13 to provide information to us.

·  You can correct factual errors in your personally identifiable  information by sending us a request detailing the error(s). To protect  your privacy and security, we will also take reasonable steps to verify  your identity before granting access or making corrections.

Return Policy

Return Policy Steel Mailbox Company

You may return your order for a refund so long as it is in new, resalable condition within thirty (30) days of Primary receipt, under the conditions noted below. 

All  parts, packaging materials, original cartons, and instruction materials  must be included. Items such as CBUs, Pedestal Drop Boxes, Letter  Lockers, all Masonry and Column Mailboxes, Courier Boxes, Letter Boxes,  dVaults, Qualarc Manchester, Mail Chests, Roadside Security and Designer  Roadside Security Mailboxes,Courier, Chests, Collection Boxes, Special  Lite products, Oasis and Oasis Jr. Mailboxes,  all Drop Boxes, Mail  Gator Mailbox, all Heavybilt Mailboxes, all Posts, Locking Inserts and  accessories, will incur a 25% Restocking Charge.


Please note that Custom Fabricated Orders , Bulk Orders -e.g. address plaques,  customized Drop Boxes, Fort Knox Mailboxes, Letter Locker Mailboxes  etc. are non-returnable unless defective. 

Mailboxes  with Custom Addresses installed are not eligible for refund because  they are not in new, resalable condition, and cannot be sold as open box  item. 

Custom construct, or modify mailboxes, addressed mailboxes or  plaques are therefore non-returnable. 

Please be  sure you are ordering the correct item when selecting a custom addressed  mailbox or address plaque.  Items returned with damage, missing parts  or packing materials, or without a Returned Merchandise Authorization  Number,  are not reliable for refund at the discretion of Steel Mailbox  Company. 

All returns must have a Returned Merchandise Authorization Number, so please contact us before returning any item. 

Please include your Primary receipt -print out of your Invoice which you receive at the time you placed your order online. 

Refund includes the cost of merchandise minus 25% Restocking Fee and don't include shipping expenses either coming or going unless such merchandise is defective. 

Warranty Problems - Items Damaged by Shipper

Warranty  Steel Mailbox Company

 Any warranty problems will be handled by the respective manufacturer, although we assist with any warranty claims.    

Items damaged by carrier or shipper during delivery are not considered “defective,”  but are “damaged by shipper.”  It is the customer’s responsibility to  contact us immediately if an item is received in damaged condition, so  that we may file a claim with shipper. All packing materials must be  kept for claims to be honored in such instances. Please make  detail photo-evidence of defect and send us on e-mail attachment to: steelmailboxusa@gmail.com